CEO
Jacob Esch
Chief Executive Officer
Leads Esch & Smith Systems from Spalding, Nebraska, and owns the client relationship from first conversation through delivery.
ABOUT
Esch & Smith Systems
Headquartered in Spalding, Nebraska. Led by Jacob Esch as CEO and Justin Smith as CTO, and working across Spalding and central Nebraska, the Greater St. Louis area, and the surrounding Midwest.
Esch & Smith Systems Inc · Spalding, Nebraska · Serving the Midwest
THE FIRM
Operations and automation, built by people who run the systems
Esch & Smith Systems Inc is a Midwest firm working with contractors, trades, homebuilders, small manufacturers and multi-location operations. We find why an operation keeps producing the same problem, then build the system that stops it.
The company grew out of two things that rarely sit in the same room: a quality-engineering discipline that tests every cause against the evidence, and the ability to actually build the software — sites, portals, POS and job-tracking tools — that the fix depends on.
THE METHOD
Root cause first, technology last
Automotive quality is unforgiving about causes. A problem that returns is a problem that was never actually solved. We work the same way: walk the real process, test causes against the evidence, install the fix, then measure whether it held.
Tools come last, and only when they are what keeps the improvement in place. Sometimes a one-page standard and a checklist does more than software, and you will hear that before anything is quoted.
HOW WE WORK
Fixed scope, honest pricing, no vendor to satisfy
Deliverables, price and what is out of scope are agreed before work begins. Every engagement ends with a way to tell whether the change held — not a document and a handshake.
We are independent of every software vendor. No commissions, no reseller agreements, no preferred platform. If a system is built for you, you own it and can take it anywhere.
07 / LEADERSHIP
Who you are actually working with.
Two people, one accountable team. No account managers, no handoff to a junior.
JE
CTO
Justin Smith
Chief Technology Officer
Leads operations and automation work. 12+ years of automotive quality leadership at GM Wentzville, plus the builds — sites, portals, job tracking and custom systems.
Calls are answered by an AI that takes a structured message. Replies typically land the same day, or the next afternoon or evening — the team runs a third-shift schedule.
WHERE
Spalding, Nebraska — working across the region
On-site work covers Spalding and central Nebraska, the Greater St. Louis area, and the surrounding Midwest. Reviews and support calls run remotely where the process can be seen on video and in the records.
CALLS & REPLY TIMES
Calls are answered by an AI that takes a structured message. Replies typically land the same day, or the next afternoon or evening — the team runs a third-shift schedule.